We anticipate TeamViewer Pilot being used in a number of ways, from grandkids helping grandparents with paper jams, to cable repairmen helping customers set up Internet connections from hundreds of miles away. Some areas that come up often are field service — arming your on-site technicians with knowledge to fix issues in the field by remotely viewing issues through their phone’s camera and making annotations on the screen to show them how to fix it. WHAT TECH AND NON TECH SITUATIONS ARE MOST SUITED TO PILOT? WHICH APPLE DEVICES WORK WITH YOUR NEW APPLICATIONS?įor Pilot specifically, it’s iPhones from 6s and newer and iPads 5th generation or later, but TeamViewer 14 can support nearly any Apple, or other, device out there on some level. An expert can see exactly what you see through your iPhone or iPad and direct you to fix a problem. With Pilot, experts on a Mac or PC can provide remote support to people for any type of real world issue. Typically, people use TeamViewer to support computers to computers, or computers to mobile devices, mobile to computers, and even mobile to servers or other unattended devices like IoT devices. TeamViewer Pilot is very interesting because it really builds off of our strength in remote access and support.  This is integrated within TeamViewer 14, but can also be installed and run totally separate. Perhaps one of the biggest additions to TeamViewer 14 is a new augmented reality tool called Pilot. TeamViewer is a remote connectivity tool that is used by tens of millions of people every day, and the new TeamViewer 14 has a lot of great new features and functions around ease-of-use and better performance – like saving custom scripts in a drop-down menu, dark mode, advanced device grouping and drastically improved performance in low bandwidth situations. WHAT’S SO NEW AND GREAT ABOUT TEAMVIEWER 14? Essentially this is what allows applications to place virtual objects in your physical world. The most recent iPhones/iPads have this bundled in it. Cross-platform screen sharing and new iOS app remote camera supportĪn interview with Andreas Haizmann, senior product manager TeamViewer PilotĪRKit is an Apple framework embedded in iOS that allows developers to create augmented reality apps.
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